Returns and Exchanges
CoinTaker is committed to product quality, order accuracy, and timely delivery. If you are dissatisfied with your order for any reason, please contact Cointaker via phone immediately to resolve your problem. Since order corrections fall into many different scenarios, it is important to work with us resolution of your problem. Â All cancelled orders or returns will be refunded less the credit card or PayPal fees, unless it is a backordered item that item would then be refunded in full.
Return Shipping
In the case that we make an error on your order requiring return shipping of the product, we will cover the cost of return shipping. For exchanges and non-defective refunds, it is the customer’s responsibility to return the product to CoinTaker in the original product condition and packaging. There will be a restocking fee of 20%.
Advance Replacements
In general, replacement products are shipped upon receipt of the defective product's return to CoinTaker. Â For certain products, you may request and obtain an advance replacement part by leaving a current credit card number on file, which will be billed until the faulty product is received at CoinTaker. Â Upon receipt of the original product, the advanced replacement charge will be refunded.
Warranty Period
Most products, unless otherwise specified in the product description, carry a 30-day replacement/refund warranty. Please open and inspect your packages immediately upon receipt, and reject any packages that are obviously damaged by the carrier.